SCS

Seat Comfort Systems (SCS) is 25 year old U.S.– based, family-owned and operated manufacturer specializing in custom seat heating and cooling systems for OEMs and Tier 1 manufacturers.

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INDUSTRY
  • Services & manufacturing
  • Automotive
BRANDING TO
  • Articulate value
  • Become known
  • Improve corporate reputation
  • Conquer new markets
SERVICES
  • Brand & value proposition strategy
  • Brand identity & visual systems
  • Go-to-market strategy
  • Marketing collateral
  • Website design & development
  • Digital marketing & content
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The Situation

SCS had a strong reputation known for speed, reliability, and a team that solved problems without excuses with existing long-term clients. However, they were struggling to grow and break through with new clients because they lack awareness despite being a 25-year old business. This challenge was amplified by a transition of leadership to the next-generation, and a need to invest in their brand to address their awareness challenge so they could set the stage for growth.

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Human Catalyst

Reliability is the difference between making money and losing money — trust in quality and delivery is everything.

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Our Solution

We rebuilt the SCS brand from the ground up by shifting their positioning away from a product manufacturer focused on the end consumer, who wasn’t even their customer. Then we repositioned the brand as a reliable, innovative engineering and manufacturing company that adds value to the products that their seat manufacturing clients make, enabling them to sell more. This new identity was reinforced by a tagline that summed up their value, “Reliability at every degree”.

We modernized the brand’s marketing infrastructure and expanded its digital footprint along with overhauling how new client acquisition was done. This included moving them away from expensive trade and tradeshow marketing where all their competitors were, to a more precise, lower cost digital strategy leveraging owned channels – new website, emailing marketing, and ongoing organic social media activities. We combined this approach with a content strategy and marketing calendar that we developed and deployed, enabling better targeting, analytics, and optimization, while lowering marketing costs and the cost of acquisition.

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The Yield

The rebrand marked a turning point for SCS — giving them the clarity, confidence, and credibility needed to move into their next phase of growth. This is an on-going exercise and results will be updated as they come along.

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