The firm’s partners wanted a re-articulation of the brand strategy and refresh of their outbound marketing but they could not arrive at a consensus on what the brand should stand for and how their story should be articulated in the marketplace.
Yield recommended an extensive brand audit including broad stakeholder interviews with over 45 in-house counsel clients across Canada to assess how they viewed the firm’s offering.
The conclusions were highly consistent. Most clients knew Osler well (and in fact some had worked there) and therefore highly valued the quality of their advice and the professionalism of their work. However, there was a strong feeling that Osler, like many big firms, ‘over-lawyered’ getting associates and juniors to do excessive research and due diligence, which added to costs and slowed down the process. They wanted expeditious, actionable opinions from senior counsel in hours, not days or weeks.