U of T Student Life provides all the essential non-educational programs and services for students. It operates with 13 distinct departments each with their own mandate to help and support students. The division creates and deploys more than 2,200 pieces of communication a year across multiple media types. The delivery of communication was inconsistently branded and took too long to get to market because there was no well-defined brand visual system that could serve the needs of the larger division and its 13 distinct departments. As a result, students didn’t really see or appreciate the broader value Student Life was providing, but rather they only valued the specific areas that were important to them.